Terms of Service —
the working agreement

Prices on this site are in Australian dollars and include GST. Stocked items are payable in full at order. Commissioned work starts with a written quote — fixed for 30 days — followed by a 50% deposit to book bench time. The balance is due before dispatch.

Custom pieces are made to your brief. Once you approve materials and the quote, the brief is locked — changes after cutting starts are re-quoted. Because commissioned work can't be resold, deposits are non-refundable once production begins. Handmade means minor variation: grain, colour and tone differ from photos, and that's the point, not a defect.

Seats are confirmed on payment. Cancel 7+ days before a class for a full refund; inside 7 days we move you to the next date free. If we cancel a class you get a 100% refund same day. Participants must be 12 or older; class sizes are capped at 8.

Flat $12 tracked post Australia-wide; orders over $200 ship signature-on-delivery. Stocked items leave within 48 hours, commissions on their quoted date. Transit delays are the carrier's, but we chase them on your behalf — your job is to check the parcel on arrival and report damage within 7 days (see refunds).

Use the site as intended: browse, read, order, write to us. Don't scrape it, don't probe it, don't pass off our content or designs as yours. Breaches get accounts and addresses blocked, and worse if it costs us money.

These terms are governed by Queensland law. If one clause is found unenforceable, the rest stands. Nothing here removes rights you hold under the Australian Consumer Law. Questions about an order go through contacts — questions about these terms go to smartpapercraft@gmail.com.